Refund policy

At Biscuit Tumblewick, we take great care in inspecting and packing every order before it leaves us.

Due to the nature of our products, we do not accept returns, refunds, or exchanges for change of mind, including but not limited to:

  • Change of preference or style
  • Colour expectations
  • Size expectations (please refer to product measurements before purchasing)
  • Ordering the wrong item
  • No longer wanting the item after purchase

Please review all product descriptions, measurements, and photos carefully before placing your order.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged upon arrival
  • Defective
  • Incorrectly sent

please contact us within 7 days of receiving your order.

To help us assess your claim, kindly provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Please email us at:

hellobiscuittumblewick@outlook.com or Whatsapp to +6011-76306900

Our team will review your request and, if approved, arrange an appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.

Return Conditions

If we approve your return request, the item must:

  • Be unused and in its original condition
  • Include all original packaging, tags, accessories, and protective materials
  • Be returned within the timeframe provided by our customer support team

Returns sent without prior approval will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Change of mind purchases
  • Sale or clearance items
  • Gift cards
  • Items that have been used, worn, altered, or damaged after delivery
  • Products returned without prior approval

Refunds

If your return request is approved due to a verified damaged, defective, or incorrectly shipped item, we will notify you once the returned item has been received and inspected.

Approved refunds will be processed to your original payment method. Please allow up to 14 business days for your bank or payment provider to complete the refund.

If you have not received your refund after 14 business days from approval, please contact us at:

hellobiscuittumblewick@outlook.com 

or Whatsapp us at +6011-76306900

Important Notice

As colours may appear differently across various devices, slight differences in colour due to screen settings, lighting, or photography are not considered product defects and are not eligible for return or refund.

By placing an order with Biscuit Tumblewick, you acknowledge that you have read and agreed to this Return & Refund Policy.